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cat under blanket

Payment Policy

Pardon Me . . .

Do you accept hair balls?

In order to provide truly exceptional veterinary care for every pet who walks through our doors, payment is required at the time of service.

Payment Methods

We accept cash, money orders, checks, and all major credit cards. You can explore more payment plans through CareCredit and Scratchpay. Visit their websites directly to learn more and apply for financing.

cat on bed

Financial Process

Hospitalization: If your pet requires hospitalization, the doctor will provide you with a treatment plan for emergency services and care. A payment deposit consisting of the entire low end of the estimated treatment amount is required. For example, if the estimate range is $500 to $1000, you will be asked to leave payment of $500 for your pet to be hospitalized. Updated estimates are created every 12-24 hours, depending on your pet's case. You are provided a financial update daily to determine whether additional funds are required for treatment.

Outpatient Treatment: If your pet is seen as an outpatient and does not require hospitalization, but you need to leave Pet+E.R. to grab a bite to eat or run an errand, we require a deposit in the amount equal to services authorized on our Initial Diagnostic Authorization form, which is presented to you for your approval during your pet's triage.