Skip NavigationSkip to Primary Content

Cat with orange eyes

Your Trip

If your pet is experiencing a medical emergency, you can visit Pet+E.R. any time of day or night, 365 days a year. You are not required to call ahead, but it is helpful, especially if you are coming to one of our emergency pet hospitals directly from your primary veterinarian's office.

DVM in scrubs.

What to Expect When You Visit

We understand that bringing your pet in for emergency or critical care is scary, stressful and overwhelming. At Pet+E.R, our mission is to provide the highest level of emergency and critical care medicine while reducing stress for our patients and you, their owners. Emergencies are unpredictable, but we strive to adhere to a process that encourages clear, precise communication so you understand the steps we are taking to care for your pet.

If you're able, please bring your pet's medical records with you - this information gives our veterinarians important insight into your pet's medical history.

Frenchie in a kennel.

Seeing Your Doctor

After your pet is triaged, he or she will be seen and examined by one of our experienced emergency veterinarians. The doctor will ask you to authorize a set of initial diagnostic procedures, which could include x-rays, blood work, blood glucose measurements and more. These initial diagnostics will help our veterinarian determine the cause of your pet’s distress or injury, and are important in developing a treatment plan. Depending upon the results of these tests, the veterinarian will develop a treatment plan and estimate for care. In some cases, the plan requires hospitalization, while other clients may be able to wait at Pet+E.R. and take their pet home the same day. If your pet needs to be hospitalized, we will call with updates once or twice daily. You are always welcome to call us for updates and visit your pet, as long as we can accommodate visitors on the treatment floor. Please call ahead if you would like to arrange a visit.

Financial Process

Review our financial process and payment policy by clicking below.